Privacy Policy

Effective date: April 16, 2026  ·  Entity: Care Connect Inc. (“CareConnect,” “we,” “us,” “our”)  ·  Contact: daniel@careconnect.com  ·  +1 (424) 900-6810

01Scope

This Privacy Policy describes how Care Connect Inc. collects, uses, discloses, and safeguards information from business prospects and customers who:

• Book a meeting or discovery call with us through Cal.com or any other scheduling link we share;
• Submit a lead form, contact form, pricing inquiry, or similar request on careconnectinc.com or any sub-page we operate;
• Communicate with us by email, text message, phone, or on a video meeting;
• Visit our website or landing pages.

If you don’t agree with this policy, please don’t use our site, book a meeting, or submit your information.

02Information We Collect

Information you provide

• Booking and contact details: name, business email address, mobile phone number, company or practice name, role, website, and any notes, answers, or context you add when booking a meeting or submitting a form.
• Meeting content: discussion topics, needs you describe, and notes we take during or after our calls.
• Communications: the content of emails, text messages, calls, and any documents you share with us (proposals, agreements, receipts).
• Billing information (if you become a customer): your name, company, billing address, and payment identifiers. Full card numbers are handled by our payment processor — we don’t store them.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages visited, referral source, and timestamps.
• Cookies, pixels, and similar technologies for analytics, security, and ad performance (see Section 6).

03How We Use Your Information

• To schedule, confirm, remind you of, and follow up on meetings you book with us.
• To respond to your questions, send proposals, agreements, invoices, or onboarding materials, and to continue the sales conversation we started.
• To reach out to you by text, call, or email after an initial conversation — about the work we’re doing together, relevant product updates, case studies, or follow-ups on topics we discussed.
• To deliver the services we’ve agreed to provide, manage our account with you, and support you as a customer.
• To operate, secure, measure, and improve our website, marketing, and internal workflows.
• To comply with legal obligations, enforce our agreements, and protect our rights.

04How We Share Information

We share information only as needed to run the business you’ve engaged with. Specifically:

• Service providers (sub-processors) that help us operate: Cal.com (meeting scheduling), Google Workspace (email and documents), our CRM and texting platform (for example, GoHighLevel / Twilio), email-marketing tools, payment processors, video-conferencing tools, and cloud hosting. These vendors are contractually limited to using your information to provide services to us.
• Legal and safety: if required by law, legal process, or to protect rights, property, or safety.
• Business transfers: if we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

05Text Messages, Calls, and Email (TCPA & 10DLC Consent)

By providing your phone number — including when you book a meeting on Cal.com, submit a form, or share your number with us by email or on a call — you expressly consent to receive text messages, phone calls (including calls made using autodialed or prerecorded technologies where permitted by law), and emails from CareConnect at the number and email you provided. Consent is not a condition of purchase.

What you’ll receive

• Program type: meeting reminders and confirmations, follow-ups on our conversations, onboarding and account notifications, proposal and document delivery, and occasional updates on services and offers we’ve discussed with you.
• Message frequency: varies based on your stage in our pipeline and what we’ve agreed to. Typically a few messages per week at most.
• Message and data rates may apply depending on your mobile carrier and plan.

Help & opt-out

• Reply HELP to any text for help, or email daniel@careconnect.com / call +1 (424) 900-6810.
• Reply STOP to any text to cancel SMS at any time. After you text STOP, we’ll send one confirmation message and you won’t receive further SMS from that program.
• To opt out of calls or emails, email daniel@careconnect.com or call +1 (424) 900-6810.

Carriers & privacy of your number

• Supported U.S. carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and most major carriers. Carriers are not liable for delayed or undelivered messages.
• No sharing of mobile data for marketing: we do not sell or share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for their marketing purposes. The only parties that receive your phone number are CareConnect and the sub-processors we use to deliver our services to you (for example, our CRM and texting platform).

06Cookies, Analytics, and Advertising

We use cookies, pixels, and similar technologies to keep the site secure, remember preferences, measure website and marketing performance, and understand which pages or ads lead to meetings. We use analytics and advertising partners (for example, Meta Pixel, Google Analytics) for this purpose.

• Some laws treat certain analytics and targeted-advertising activities as a “sale” or “sharing” of personal information. We do not sell your personal information for money, but we may engage in cross-context behavioral advertising.
• Your choices: use your browser settings to block or delete cookies, and use the platform-level opt-outs offered by Meta, Google, and similar services. California residents, see Section 9.

07Data Retention

We retain personal information only as long as needed for the purposes described in this policy — typically long enough to complete meetings, sales conversations, onboarding, ongoing service, customer support, and recordkeeping, plus applicable legal and tax retention periods — then delete or de-identify it per our retention schedules.

08Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure. Please use discretion when sharing sensitive details online.

09Your Privacy Rights

Depending on where you live, you may have the right to:

• Access or obtain a copy of personal information we hold about you;
• Correct inaccurate information;
• Delete your personal information;
• Opt out of certain processing, including “sale” or “sharing” for targeted advertising where applicable;
• Limit use or disclosure of sensitive personal information, where applicable;
• Non-discrimination for exercising your rights.

To exercise these rights, email daniel@careconnect.com with subject line “Privacy Request” or call +1 (424) 900-6810. We may need to verify your identity before acting. You may authorize an agent to make a request on your behalf where permitted by law.

10California Privacy Notice (CCPA/CPRA)

Categories of personal information we collect: identifiers (name, email, phone), commercial information (services discussed, proposals, billing), internet/network activity (cookies, device and usage data), professional information (company, role), and inferences drawn from the above.

Sources: you (forms, meetings, messages), your device/browser (cookies, pixels), and enrichment providers (publicly available business data).

Purposes: scheduling, sales follow-up, service delivery, analytics, security, and legal compliance.

Disclosures: shared with service providers described in Section 4; otherwise as described in this policy.

Sale / sharing: we do not sell personal information for money. We may “share” information for cross-context behavioral advertising as that term is defined under California law. We do not knowingly sell or share the personal information of consumers under 16.

Retention: as described in Section 7.

11Children’s Privacy

Our services are intended for business buyers and their teams, not for children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we’ll delete it.

12International Users

CareConnect operates from the United States. If you access our services from outside the U.S., your information may be processed in the U.S. and other countries with different data-protection laws than where you live.

13Third-Party Links

Our site or messages may link to third-party tools or websites (for example, a proposal tool, a scheduling link, or a blog post). Their privacy practices are governed by their own policies.

14Changes to This Policy

We may update this policy from time to time. The “Effective date” above shows the latest version. Material changes will be noted on this page.

15Contact Us

This page is for general informational purposes and does not constitute legal advice. Consider consulting counsel to tailor this policy to your exact data flows, sub-processors, and jurisdictional requirements.