Every call, chat, text, DM, refill, and half-finished checkout handled by trained people, in English and Spanish. Set up by the team that runs LeanDose. Then, when you want more patients, we run the ads.
$7,500 install · 3 weeks · desk from ~$1,500/mo · runs on your CRM
The broken model
Every clinic hits the same wall. New patients come in from the ads. Then they go quiet, and the only thing that reaches them is an email sequence nobody reads.
You've tried the options. Your front desk, who are already drowning and will follow up "when they have time", which is never.
An automation stack that sends the right message at the right moment to a patient who wanted a human, not a template.
A general call center that says something medical on the third call and turns a retention problem into a legal one.
Hiring for it yourself, then watching the follow-up culture die the moment you open a second location.
Every single one shares the same flaw: the follow-up depends on whoever is on shift. And in telehealth the money is in the second, third, and twelfth refill. Every patient who quits in month one is a pure loss, because you only turn a profit on them around month four.
So you buy more traffic to replace them. Cost per patient climbs. Refills stay flat. The math never turns.
That doesn't change by asking the front desk to try harder. It changes when a trained human owns the follow-up, on your CRM, every day.
The change you need
There's a different model. One where a telehealth-only desk, trained four weeks on your protocols, is wired to your CRM and calls the patient who abandoned checkout at 9pm, checks in during week one, and reaches out two weeks before the refill runs out. In your name. On your rules.
Your front desk keeps its job. Anything medical routes to your clinicians. You get one report a week: how many we kept, how many refilled, and what that was worth.
New patients × 30% industry month-one drop-off × price × (months kept − 1). An estimate, not a promise. The install is $7,500 once.
The refill system
We select the desk, wire it, script it, and test it. You contract it directly and keep every workflow.
Your real numbers pulled from your CRM: how many quit in month one, how many half-finished checkouts get recovered, how many refill. The patient team chosen and put under contract with you. Scripts, the offers they can make to keep a patient, and the rules for when to hand off to a doctor, all written from your protocols.
Five automatic triggers built in your CRM: half-finished checkout, first-week check-in, refill due, missed visit, win-back. GoHighLevel first, most telehealth platforms alongside it, including checkouts you don't control. The team learns your brand while the triggers are tested.
The team takes live calls. We test the whole thing start to finish. One report a week. Every workflow, script, and how-to guide handed to you, in your own logins.
The loop repeats every week
Not a call center
GLP-1, hormones, peptides, hair and skin. College-educated, fluent in English and Spanish, four weeks learning your rules before a live call. Here is everything it handles.
Desk-reported: 10–15% of telehealth inquiries arrive in Spanish, and Spanish-speaking patients close at a 25–35% higher rate when served in their language.
The investment
One install fee, billed at kickoff after the review call. No retainer required.
The numbers audit, choosing and contracting the patient team, five automatic triggers in your CRM, scripts and the offers they can make, the hand-off rules to your doctors, training, a full test, the weekly report, and every workflow handed to you.
If the team is not live and taking calls on your CRM within 21 days of kickoff for a reason we control, every remaining hour of the work is on us until it is. Delays outside our control pause the clock. We do not promise how much you will recover, how many patients will stay, or medical results.
$2,500 a month + a bonus per new patient, for clinics spending $10,000+ a month on ads. Month to month. Patient team first; we will not take your ad budget while patients are leaking out. See the engine on the build page →
Who it's built for
Limited capacity
An install means real execution: your CRM audited by hand, a desk contracted and trained on your protocols, five triggers built and tested against live patients.
Desk capacity is set by trained agents, and agents take four weeks to train. We don't rush that, because the first live call is the one that decides whether your patients trust the desk.
That's why we cap the number of installs we start each month.
Common questions
No. It sits on top of the CRM you have and handles the follow-up your front desk does not have time for: the 9pm abandon, the first-week check-in, the refill due in two weeks, the inbox that should be at zero.
A telehealth-only team we choose for you: college-educated, native English, fluent Spanish, four weeks learning your rules before a live call, HIPAA-trained with the privacy agreement signed. They never give medical advice; anything medical goes to your doctors. You contract them directly at their own rate.
It is billed at kickoff, after the review call; nothing is charged before it. Week one is the audit and the desk contract, week two the triggers and training, week three live calls and the first report. Then thirty days of support and a direct line if something breaks, and it runs on your account without us.
The scripts, triggers, and reporting are yours. Within the first 90 days we shortlist an alternative desk and re-wire the triggers at no additional fee.
Stop at any point. Everything delivered to that date stays in your logins. The install fee is not refunded; under the guarantee, a missed 21-day date means we finish the install at no additional fee. The desk contract is yours to keep or cancel on its own terms.
Any stack with a CRM we can trigger from: GoHighLevel first, most telehealth platforms alongside it. If your checkout is on a platform you do not control, the week-one audit confirms the bridge before anything is built.
We do not promise revenue recovered, retention rates, or patient outcomes. We set up the follow-up, report every week on how many patients we kept, how many refilled, and what that was worth, and publish what we measure at LeanDose monthly.
The install is new. It was built for and proven on LeanDose, our own brand, and the pre-install baseline on this page is the only number we will show you until the after-numbers are real. We will not invent client logos.
20 minutes, screen-share, no deck. You leave with your leak number and the three sequences either way.
60-second request · a few installs a month · private